DRB Services (“we” or “us”) is the controller of and responsible for the information collected on this website. We collect personal information from our users at several different points on our site to process your request and fulfil your customer service needs.
We are committed to respecting your privacy. We use the information we collect about you to process your requests and to provide a more personalized experience. In addition, when you share information with DRB Services your personal information are safe. Please read on for more details about how we use and protect your personal information.
Personal information or personal data means any information about an individual from which that person can be identified. We collect the following types of personal information:
You must provide us with certain information such as your Contact Data, otherwise we will not be able to process your request.
We use personal information for the purposes set out below. The law also requires us to tell you the “legal bases” for which we use your personal information. These are also explained below.
Fulfilling your request: If you submit a request – we request certain personal data from you on our form pages such as your Contact Data, Identity Data. If we have trouble processing a request, we will use this information to contact you. We process this data because it is necessary to perform our contract with you.
Analysis and Improvement: We use information such as your Transaction Data, Technical Data, Profile Data and Usage Data to make our services, including our website, more rewarding and easier for you to use. We use this information for internal purposes, such as studying our customers’ preferences and improving the customer experience. We process this data because it is necessary for our legitimate business interests to improve our website, develop our business and improve our marketing strategy.
Business Administration: We use information such as your Contact Data, Identity Data and Technical Data to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). We process this data because it is necessary for our legitimate business interests to run our business, provide administration and network services, including security, and to prevent fraud. It may also be necessary to process data in this category for the purposes of complying with legal obligations.
Website content and analysis: We use information such as Identity Data, Contact Data, Profile Data, Usage Data and Technical Data to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. We process this data because it is necessary for our legitimate business interests in developing our marketing strategy and growing our business.
Marketing: With your permission we use information such as your Identity Data, Contact Data, Transactional Data, Profile Data and Marketing Data to send you marketing communications. You can opt out of marketing communications at any time (see section 6 below). We process personal data for direct marketing based on your consent.
We also rely on trusted third parties to perform a range of business operations on our behalf. We only provide them with the information they need to perform the service, and we require that they do not use your personal data for any other purpose. We will always use our best efforts to make sure that all third parties we work with will keep your personal data secure. Examples of third party service providers we use include:
We may also disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.
The information that we collect from you may be transferred to, and stored at, a destination outside the UK / European Economic Area (“EEA”). It may also be processed by staff operating outside the UK/EEA who work for us or one of our suppliers. Such staff may be engaged in, among other things, the processing of your request and the provision of support services.
Whenever we transfer your personal information out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
The security of your personal information is important to us. When you enter sensitive information (such as personal details) on our forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us as indicated below.
You may be a subscriber to our newsletters. Also, we may occasionally send you information on special offers, promotions or product updates. If you ever decide you no longer wish to receive these communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or writing to us at the address below.
We use the following cookies:
You are asked to accept or decline cookies when you arrive at our site. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 1 month.
“Web beacons” or clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the full stop at the end of this sentence. We utilize web beacons that help us better manage content on our site by informing us what content is effective. We do not tie the information gathered by web beacons to your personal information.
We also use tracking pixels when we send out emails to you. A tracking pixel is an HTML code which is embedded in the email. When an email loads in your mailbox, it makes a web request to our service provider’s servers to load the pixel. This enables us to record the IP address of the device on which the email is opened and the user agent the request came from. We use tracking pixels to help us measure the effectiveness of our email marketing.
This site may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by this site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personal information.
We will keep your personal data for as long as we need it to provide you with your requested service(s) or to meet our commercial or legal obligations. To determine the retention period of your personal data, we consider several criteria to make sure that we do not keep your personal data for long than is necessary or appropriate. These criteria include:
When we no longer need to retain your personal data, it will be deleted or be anonymised so that you can no longer be identified from it.
Some of our websites and apps allow users to submit their own content. Please remember that any content submitted to our social media platforms can be viewed by the public, and you should be cautious about providing certain personal data e.g. financial information or address details. We are not responsible for any actions taken by other individuals if you post personal data on one of our social media platforms and we recommend that you do not share such information.
Under certain circumstances, you have rights under data protection laws in relation to your personal data You have the right to:
For more information, or to request any of the rights noted above, please contact us on the details set out below.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
Note that we may require proof of your identity and full details of your request, before we process any request(s).
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
4 Sellö Street