Enterprise AI knowledge platform
Changefirst AI Knowledgebase
A permission-aware RAG knowledge base and chat agent embedded into Changefirst's internal administration tools.
Project overview
- Client
- Changefirst
- Project type
- Enterprise AI knowledge platform
- Industry
- Change management and professional learning
- Services
- AI solution engineering, Knowledge architecture, Secure API integration, Agent refinement
The challenge
Turning complexity into a dependable product
Changefirst's internal teams needed a faster way to use knowledge distributed across documents, the public website, blog content, course materials and course-participation data without weakening existing access controls.
The solution
What DRB Services delivered
DRB Services built an AI-assisted knowledge base and chat agent using retrieval-augmented generation. Relevant source material is indexed in a vector database so the agent can retrieve grounded context before composing an answer.
Secure, permission-aware API endpoints connect the agent to Changefirst databases while respecting user roles. The agent behaviour and retrieval process were refined iteratively, then the chat experience was embedded directly into the existing internal administration tool.
The outcome
A platform designed to keep evolving
The knowledgebase gives authorised Changefirst users a practical way to find and apply internal knowledge from within the tools they already use, while preserving source boundaries and role-based permissions.
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